New for 2025! Members enrolled in the Essential Plan can now shop and save with an OTC card that can be used to purchase eligible health-related items and healthy foods.
Want to learn more about Essential Plan?
Download our catalog to view a full list of eligible items.**
Get personalized information, manage your OTC card, and learn more at My Benefits Center.
Go to mybenefitscenter.com and enter your card number, or call 888-682-2400 (TTY: 711), 24/7.
Swipe your card at the register. You may use your $100 credit each quarter for eligible items. If the total amount of your purchase is more than your OTC balance, you will be asked for an additional method of payment.
Starting July 1, 2025, unused OTC credit will carry over to the next quarter. (Prior to July 1, 2025, balance carryover was not allowed.) Any unused credit as of December 31 will not carry over to the next calendar year.
There is no option for member reimbursement if purchases are not made using the EmblemHealth OTC card.
You may check your card balance anytime by calling 888-682-2400 (TTY: 711). Just enter your OTC card number shown on the front of your card and your EmblemHealth plan member ID number. You can also check your balance at mybenefitscenter.com or download the OTC Network app from your mobile device’s app store.
The OTC Network mobile app allows you to keep track of your balance and easily find eligible items when shopping at participating retailers — right at your fingertips, 24/7.
Call EmblemHealth Customer Service at [VDNPHONE] (TTY: 711), from 8 a.m. to 6 p.m., Monday through Friday.
*Members get a $100 credit per calendar quarter on the card (up to $400 per year). From Jan. 1 to June 30, 2025, each $100 credit can only be used during the quarter it was given with no carryover allowed. Starting July 1, 2025, credit that has not been used to purchase eligible items will carry over to the next quarter. Any credit that has not been used by December 31 will not carry over to the next calendar year.
**Please note, the product list is subject to change. Items, quantities, sizes, and brands change depending on availability at the retailer. OTC items may be purchased only for the enrollee. Alcohol and tobacco products are not covered items.
