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Neighborhood Care
Provider Portal
Training Materials
In addition to the guides and videos below, we also created a frequently asked questions webpage to address the most common issues our Provider Customer Service team has been receiving.
Sign in to the Provider Portal here.
TRAINING MATERIALS
Basic Navigation
Login & Registration
User Management
Documents
Message Center
Preauthorization
Dental
Provider Profile
Claims
Emergent Inpatient Admission Notifications
Member Management
Referrals
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New User Registration
The steps to register new users and retrieve a forgotten username.
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Login and Settings
The steps for logging in and changing settings.
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Consolidating Existing Accounts
The steps to consolidate existing accounts.
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Existing User Moving Over the First Account
An overview of the account migration process for our portal users who are setting up their first account.
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Registering Additional Tax IDs
The steps to provide access to users registered in the old version of the Provider Portal and retrieve a forgotten username.
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Forgot Username
The steps to recover a forgotten username.
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Forgot Password
The steps to reset a forgotten password.
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Search and View Messages
The steps for searching for and viewing messages in the Message Center.
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Create Message - Specific Transaction
The steps to create a message about a specific transaction in the Message Center.
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Create Message - General Topic
The steps to create a message about a general topic in the Message Center.
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Claims – View Status, Submit Documents & Inquiries, and Create Custom Reports
See how to find a claim’s status, details, and Explanation of Payment, submit documents, inquiries, and grievances, and how to create custom claims reports.
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Claims - Search for an Explanation of Payments (EOP)
An overview of how to search for an Explanation of Payment (EOP).
