NEW YORK, March 10, 2016 /PRNewswire/ — This week, EmblemHealth Senior Vice President, Product Innovation, Jay Sheehy spoke on engaging consumers at America's Health Insurance Plans (AHIP) in Washington D.C. During the national forum on Health Insurance Exchanges, Mr. Sheehy addressed the current landscape and what carriers must accomplish moving forward to improve the consumer experience.
"Our goal is to be consumer obsessed," said Mr. Sheehy during his presentation. "Consumers on the New York State Health Exchange continue to become more informed purchasers. Working closely with the state of New York, we have been able to improve the overall consumer experience and remain committed to enhancing value and affordability for the individuals we serve."
Several examples of how consumer experiences have been strengthened in the state of New York were highlighted throughout Mr. Sheehy's presentation, including the introduction of New York's 'Essential Plans' to improve affordability for a key targeted segment of the eligible population. In addition to continued work with the state, Mr. Sheehy pointed to increasing the use of technology as a way to further enhance the consumer experience.
At EmblemHealth, Mr. Sheehy is leading efforts to strengthen the overall customer experience. Mr. Sheehy has held a number of leadership roles in health care throughout his career, and was recently appointed to the International Board of Directors at STRIVE, a well-recognized non-profit organization serving disadvantaged women and men throughout the United States.
AHIP's Health Insurance Exchanges Forum is a multi-day conference featuring several discussions and presentations from a number of national leaders in health care. As an insurance industry trade organization, AHIP members represent 200 million people across the country.
EmblemHealth, one of the nation's largest nonprofit health plans, serves 3.1 million people who live and work across the New York tristate area. The company offers quality, affordable health benefits to consumers, employers and government purchasers as well as coverage for prescription drugs, dental and vision care. EmblemHealth utilizes a choice of quality networks to deliver personalized, coordinated care while leading the market in value-based delivery. For more information, visit www.emblemhealth.com.