Treatment and Support Services

It’s important to make sure your child’s physical health and behavioral health are taken care of. A primary care physician (PCP) manages your child’s health care and arranges referrals to any specialists he/she might need. Call your child’s PCP when he/she needs medical care such as annual check-ups and vaccines. Your child’s member ID card has the PCP’s name and phone number on it.

To learn more about the screenings, tests and shots that your child needs: Preventive Health Guidelines.

For help finding a primary care physician or specialist call customer service at 855-283-2146 (TYY: 711). Our hours are 8 am to 6 pm, Monday through Friday. You can also search online: Find-a-Doctor.

Even though your child’s PCP is their main source for health care, your child may need to see a behavioral health professional to help with mental health or substance use. Children under age 21 can get additional Children and Family Treatment and Support Services (CFTSS) or Children’s Home & Community Based Services (HCBS) to improve their health and well-being.

To find a behavioral health provider call 888-447-2526 (TTY: 711). If you are a Montefiore member, call 800-401-4822. You can also go to Find-a-Doctor.

Children and Family Treatment and Support Services (CFTSS) 
These mental health and substance use services, available through Medicaid, give children/youth (under age 21) and their families services to improve their health, well-being and quality of life. These services are provided at home or in the community.
Service Description
Community Psychiatric Support & Treatment Services to help members learn about their behavioral health needs and receive supportive therapy.
Psychosocial Rehabilitation Behavioral health services designed to support a child's/youth's ability to reach appropriate developmental functioning.
Other Licensed Practitioner Non-physician licensed behavioral health therapist who provides clinical services to help members with their behavioral health needs.
Family Peer Support Services
(Available July 1, 2019)
Activities and supports for families caring for/raising a child who is experiencing social, emotional, medical, developmental, substance use, and/or behavioral health  issues in the home , school  or in the community.
Crisis Intervention
(Available January 1, 2020)
Behavioral Health treatment provided to children and youth experiencing serious psychological/ emotional issues that require urgent attention.
Youth Peer Support and Training
(Available January 1, 2020)
Services for youth experiencing social, medical, emotional, substance use, and/or behavioral challenges in their home, school or the community.

Children’s Home & Community Based Services (HCBS) - Available April 1, 2019
These new services give children and their families the ability to improve their care and their quality of life by identifying needs early, and providing support in the home or community.  To find out more, contact your healthcare provider, Health Home care manager, or care coordinator.
Service Description
Respite (planned & crisis) Short term assistance and/ or relief for children with disabilities. Direct care services required to support children/youth improve their functioning. Skilled nursing services must be ordered by a physician.
Prevocational Services Designed to prepare youth to obtain paid work, volunteer work or learn about various careers.
Supported Employment Services designed to support children/youth to be able to continue work.
Caregiver/Family Supports and Services  Improve the child/ youth's ability to remain with their family and improve the caregiver’s ability to care for them in the home/ community.
Community Self- Advocacy Training & Support Assists child and family/caregiver in understanding and addressing the child's needs related to their disability  in order to assist the child’s ability to participate with peers in age-appropriate activities.
Habilitation (including Day and Community Habilitation) Assistance with obtaining, retaining  or improving  member’s ability to help themselves, develop social skills and  perform daily living skills to take care of themselves.
Adaptive and Assistive Equipment Technological aids and devices that enable a child to obtain daily living skills that are necessary to support their health, safety and well-being.
Accessibility Modifications Provides internal and external physical changes to the home or other residence to support the health, safety, independent functioning and well-being of the child.
Palliative Care (Pain & Symptom Management, Bereavement Service, Massage Therapy, Expressive Therapy) Specialized medical care focused on providing relief for the symptoms and stress of chronic or life threatening illness
Non-medical transportation Non-medical transportation will be paid by Medicaid for eligible children/youth, whether the child/youth is enrolled in Medicaid Managed Care or not.