For members who are under quarantine or want to avoid visiting pharmacies during the outbreak:
EmblemHealth covers 90-day supplies of long-term medications (or maintenance drugs) through Express Scripts mail order so members can get their medications delivered right to their home. Express Scripts also gives members access to pharmacists 24 hours a day, seven days a week, in case they have questions about their medications.
Sign up online -- If you already have a myEmblemHealth account, sign in to access your pharmacy benefits. Under “pharmacy,” click on “continue to Express Scripts.” Click “Home” in the Express Scripts window and you will see a list of available prescription refills. Select the items you want to order and follow the instructions to complete your request.
By phone -- To start using Express Scripts by phone, have your prescription number ready and call:
Medicare – 877-866-5828
Medicaid – 877-866-4165
All other plans – 877-866-5798
Mobile app -- Download the app on your mobile device from the App Store, Google Play or Amazon apps.
By Fax -- You can also ask your doctor to fax your new prescription with a fax cover sheet directly to Express Scripts at 800-837-0959 or use ePrescribe.
In addition, our partner, Medly Pharmacy, offers in-home delivery, in some cases on the same day, in New York City, Long Island, and New Jersey. They offer service in a half-dozen languages, including Spanish, Cantonese, Mandarin, and Russian. To connect with a Medly Pharmacy agent, call or text Medly at 800-595-0643 or visit their website.