Frequently asked questions about your user name and password for myEmblemHealth

Forgot Your User ID or Password?

You can reset that now.

What’s my password?

If this is your first time logging in, we sent you a temporary password by email or regular mail. Use the first nine digits of your ID number and your temporary password. Once you have logged in, you can change your password and user name to one of your choosing.

Why doesn’t the system accept my password?

Make sure you're using the right combination of upper and lower case characters. Also make sure you're using the correct characters. Members frequently mistake 2 for Z and 1 for I.

Also, members can log in with either their 11 digit or the first 9 digits of their ID number.

Why did I receive a letter stating a password has been created for my account when I did not request a password?

If you are the subscriber, a confirmation of the request is always mailed to you, even if the requester was your spouse or dependent.