Frequently asked questions regarding your EmblemHealth account

Forgot Your User ID or Password?

Reset it now.

What’s my password?

If you’re logging in to our secure web portal for the first time, keep in mind we send you a temporary password via email or paper mail. To log on, use the first nine digits of your ID number and the temporary password we provide you. Once you have successfully logged on, you may change your username and password.

Why isn’t my password working?

Make sure you're using the correct combination of upper and lower case characters.

Also, members can log in with either their 11 digit or the first 9 digits of their ID number.

Why did I receive a letter stating a password has been created for my account when I did not request a password?

If you are the subscriber, a confirmation of the request is always mailed to you, even if the requester was your spouse or dependent.

Why do I have to provide my SSN/TIN?

You may have received a letter from us asking you to provide and/or update TINs/SSNs for you and any dependents (if applicable). The Affordable Care Act, also known as Obamacare, requires every U.S citizen, U.S. national or lawfully present immigrant to have health care coverage or pay a penalty unless they qualify for an exemption. This means that taxpayers must report their health care coverage status to the IRS when they file their tax return.

Health care coverage status is generally reported via IRS Form 1095-B, which will be sent to you and to the IRS by EmblemHealth. This form reports about your health coverage and the type of coverage in which you were enrolled. In order for us to complete this form, we must have Tax Identification Numbers (TINs), which for most individuals is the Social Security Number (SSN), for all covered members.

Please sign in to or register for your member account to provide and/or update this information.