Family Dental Practice

Man with ponytail and facial hair smiling.

To keep our community safe during the coronavirus (COVID-19) outbreak, the EmblemHealth Family Dental Practice is working to follow the New York State Guidelines for Dental Practices operating during the COVID-19 pandemic. We are also following guidelines from the CDC and the American Dental Association. Social distancing policies, pre-appointment screening, increased office cleaning, and new staff safety equipment are all in place. 

Our Western Avenue location has reopened, and our Empire State Plaza location will reopen soon. Appointments are limited and will be made based on the needs of each patient. Call 518-869-1044 to speak with a member of our staff during normal business hours.  Evenings and weekends call 518-869-1044 to reach our answering service who will help connect you with one of our dentists.

If you are seeking care related to COVID-19, please call your primary care provider to discuss the best course of action.

EmblemHealth Family Dental Practice located in Albany, NY provides quality dental care in a soothing, relaxing environment using modern technology and procedures currently available. We are equipped to treat all of your dental needs in one office.

Our dentists and hygienists offer a full range of primary care services including but not limited to:

  • Dental radiography
  • Oral diagnosis
  • Oral prophylaxis
  • Oral hygiene instruction
  • Periodontal therapy
  • Operative dentisty
  • Endodontics
  • Removable prosthetics
  • Fixed prosthetics
  • Exodontia

To help you prepare for your visit, please read the EmblemHealth Family Dental Notice of Privacy Practices about how medical information about you may be used. See patient forms and other sections below for other important documents you may need for your visit.

Dental care is about much more than improving your smile. Great oral health leads to great health overall. That's why we want to keep you up-to-date and informed of all the things you need to stay healthy, get well and live better. With this in mind, we ask that you visit this area of the site for health tips, forms and information to help you prepare for a visit to our office and insights the benefits of dental care for your teeth, gums and general health.

Practice Good Dental Health for Lifelong Health

A great dental routine may add years to your life. In fact, recent research suggests ongoing gum inflammation is associated with an increased risk for heart disease and other serious conditions.

The point: Take charge of your dental health by following a complete dental care plan. Here are steps to get your started with a healthy dental care regimen:

Talk to your dentist (and your doctor) about your dental health — especially if you have gum disease. These providers can give you important information on managing what may be a higher risk for heart disease, stroke, complications from pregnancy or other problems.

Practice daily oral hygiene. For clean teeth and gums, the American Dental Association (ADA) suggests:

  • Brushing twice a day with fluoride toothpaste.. Brushing removes plaque, which can lead to tooth decay and gum disease.
  • Flossing daily. Flossing picks up the leftover plaque and food particles your toothbrush can't reach.
  • Using a fluoride mouthrinse. This may help you avoid or reduce tooth decay more than using fluoride toothpaste alone.

See your dentist every six months for a checkup and a professional cleaning. At your visit, talk about the types of dental care and oral hygiene products that are right for you. Finding an EmblemHealth network dentist is always a call or click away.

Replace your toothbrush every few months. The ADA suggests using soft bristle toothbrushes, which are gentler on the gums and teeth.

Eat a balanced diet. Sugars in many foods eat away at enamel (the hard surface of teeth). Know too that even healthy foods — fruits, vegetables, milk and bread — contain sugar. So brush and floss no matter what you eat.

Create a Dental Routine for Your Children
It's never too soon (or too late) to start a dental routine. The ADA recommends that children have their first dental exam when the first tooth appears, and no later than their first birthday. For children, the ADA also suggests:

  • Brush with a little water when a child's first tooth shows. By age 2, you should begin regular brushing with a small amount of fluoride toothpaste. By age 6 or 7, most children are ready to brush on their own.
  • Once children have two teeth that are touching, according to the ADA, parents should begin flossing their children's teeth. According to the ADA, children ages 6 and younger should not use mouth rinse, to avoid swallowing it.

Remember, good dental health is priceless. If you take good care of them, your teeth can last a lifetime. Treat them well and they'll treat you better!

  • The New York State Department of Health includes a number of resources and links on its Web site, covering topics ranging from the importance of oral health during pregnancy to dental care for diabetics.
  • The American Dental Association is a leading source of information for both dentists and their patients. This site includes an extensive collection of articles and information on oral health topics.

Let us help you get prepared for your next visit! You can do this by downloading important forms using the links below. If you need one that isn't listed, give us a call at 518-869-1044. We're here ready to help

EmblemHealth Family Dental Practice Forms

Health Care Proxy
Oral Health Questionnaire
Patient Bill of Rights

  • Providing accurate information
    Report changes in your health status. Give accurate and complete dental and medical information when needed.

    For example, it is important to inform your dentist before you get an x-ray or treatment if you are pregnant or think you or pregnant.

  • Being respectful
    Be respectful of the office staff, other patients, and office property.

  • Keeping appointments
    Be sure to come to your scheduled appointment. If you need to change or cancel your appointment, call your dentist’s office as soon as possible.

  • Paying bills
    There are some services you may get that your dental insurance plan does not pay for. It is your responsibility to pay the fees not covered by your insurance plan.

  • Following recommendations
    To help keep yourself healthy and get the most from your dental plan, follow your dentist’s and hygienist’s treatment plan and directions.

Making arrangements for children, transportation, and post-operative care

  • If you bring small child(ren) to your appointment, you must arrange to have a responsible person available to supervise him/her in the waiting room while you are being treated.
  • If your child or dependent adult is being treated, you are responsible for arranging transportation from the dental office to your home after treatment.
  • You are responsible for arranging any necessary post-operative support.

As a patient in a Clinic in New York State, you have the right, consistent with law, to:

  1. Receive service(s) without regard to age, race, color, sexual orientation, religion, marital status, sex, gender identity, national origin or sponsor;
  2. Be treated with consideration, respect and dignity including privacy in treatment;
  3. Be informed of the services available at the center;
  4. Be informed of the provisions for off-hour emergency coverage;
  5. Be informed of and receive an estimate of the charges for services, view a list of the health plans and the hospitals that the center participates with; eligibility for third-party reimbursements and, when applicable, the availability of free or reduced cost care;
  6. Receive an itemized copy of his/her account statement, upon request;
  7. Obtain from his/her health care practitioner, or the health care practitioner’s delegate, complete and current information concerning his/her diagnosis, treatment and prognosis in terms the patient can be reasonably expected to understand;
  8. Receive from his/her physician information necessary to give informed consent prior to the start of any nonemergency procedure or treatment or both. An informed consent shall include, as a minimum, the provision of information concerning the specific procedure or treatment or both, the reasonably foreseeable risks involved, and alternatives for care or treatment, if any, as a reasonable medical practitioner under similar circumstances would disclose in a manner permitting the patient to make a knowledgeable decision;
  9. Refuse treatment to the extent permitted by law and to be fully informed of the medical consequences of his/her action;
  10. Refuse to participate in experimental research;
  11. Voice grievances and recommend changes in policies and services to the center’s staff, the operator and the New York State Department of Health without fear of reprisal;
  12. Express complaints about the care and services provided and to have the center investigate such complaints. The center is responsible for providing the patient or his/her designee with a written response within 30 days if requested by the patient indicating the findings of the investigation. The center is also responsible for notifying the patient or his/her designee that if the patient is not satisfied by the center response, the patient may complain to the New York State Department of Health;
  13. Privacy and confidentiality of all information and records pertaining to the patient’s treatment;
  14. Approve or refuse the release or disclosure of the contents of his/her medical record to any health-care practitioner and/or health-care facility except as required by law or third-party payment contract;
  15. Access to his/her medical record per Section 18 of the Public Health Law, and Subpart 50-3. For additional information link to: Access to Your Medical Records and Do I Have the Right to See My Medical Records?
  16. Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors;
  17. When applicable, make known your wishes in regard to anatomical gifts. Persons sixteen years of age or older may document their consent to donate their organs, eyes and/or tissues, upon their death, by enrolling in the NYS Donate Life Registry or by documenting their authorization for organ and/or tissue donation in writing in a number of ways (such as health care proxy, will, donor card, or other signed paper). The health care proxy is available from the center;
  18. View a list of the health plans and the hospitals that the center participates with; and
  19. Receive an estimate of the amount that you will be billed after services are rendered.

Our Mission

The mission of the EmblemHealth Family Dental Practice is to provide a full range of primary care dentistry to our patients, at the lowest possible cost, while ensuring the highest possible quality and overall patient satisfaction.

At our two convenient offices we accept GHI, CSEA and NYS Medicaid dental coverage.


Accreditation Association for Ambulatory Health Care (AAAHC/Accreditation Association). This is an important milestone in the continuing growth and success of our health care organization. Accreditation shows our commitment to providing the highest levels of quality care to our patients, and the same high level of conduct in our business practices. Accreditation by the AAAHC is proof of this commitment and signifies that we have met the rigorous standards of a nationally recognized third party. We are proud to have met the challenge of accreditation and intend to consistently uphold the principles of quality improvement and patient care in the future.


EmblemHealth Family Dental Practice has offices in two convenient locations in Albany, New York:

Western Avenue Location:

1873 Western Avenue, Suite 200
Albany, NY 12203
map and directions

Hours of Operation:
Monday through Thursday,  7:15 am to 4:15 pm
Friday, 7:15 am to 1:15 pm

Sneha Godi, DMD
Thao Luong, DDS
Laurie Fiscaletti, RDH
Rhonda Bremigen, RDH
Jamie Devlin RDH

Empire State Plaza Location:

Empire State Plaza
North Concourse, Room 118
Albany, NY 12242
map and directions

Hours of Operation:
Monday through Thursday, 7:15 am to 4:15 pm
Friday, 7:15 am to 1:15 pm

Thao Luong, DDS
Shigeru Hosoyama, DDS
Lisa McGeough, RDH
Lisa Marie Welton, RDH

ADMINISTRATIVE STAFF (for both locations):

Jonathan Benn, Manager, Dental Administration

Do you accept my insurance?
EmblemHealth Family Dental Practice participates with most CSEA dental plans, New York State Medicaid and various GHI dental plans. We are subject to the rules and guidelines of each plan that we participate with. Check your benefit plan to see what services are covered and what services may have out-of-pocket costs.

Are you open weekends?
At this time we do not have weekend hours.

Do you make special payment arrangements?
Please ask to speak with our business office staff. Special arrangements are made on a case by case basis.

What do I do if I have a dental emergency after hours or on the weekend?
EmblemHealth Family Dental Practice has a general dentist on call 365 days a year. Our 24-hour answering service will forward your call to our on-call dentist, who will call you back and assess your situation.

If you have additional questions...
Please contact the EmblemHealth Family Dental Practice by calling 518-869-1044 or emailing Jonathan Benn at
Please send all faxes to 518-869-1965.

Patient's Grievance Statement
If in your opinion our direct care staff cannot help resolve your problem, complaint, or concern, please contact:

Gordon Holder, DDS
Director, Dental Clinical Practice Policy
Family Dental Practice
1873 Western Avenue
Albany, New York 12203
Telephone Number: 518-869-1044