HIP FEHB Program | EmblemHealth

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Your employer has chosen our HIP Prime® HMO High Option plan as one of the health benefit options available for federal employees and retirees. You can get quality care in-network with a $0 copay on routine physical exams, one (1) per calendar year, well-child care, and more. You’ll also have low copays on many other services, including office visits to your doctor and specialist care — all of which can add up to big savings.

Your primary care doctor: a partner for good health

The first thing you should do when you subscribe to HIP Prime HMO is choose a primary care doctor (PCP) for yourself and your enrolled family members. When you call to make an appointment, be sure to let your doctor know that you’re a HIP plan member. Remember to bring your ID card to your appointment. It confirms that you’re eligible. You can change your PCP at any time, by phone or online.

Enrollment: See www.opm.gov/healthcare-insurance, or contact your employing or retirement office.

Customer Service: 800-447-8255 (TTY: 711), Monday to Friday, 8 a.m. to 6 p.m.

HIP FEHB Program | EmblemHealth

As always, with your HIP FEHB High Option plan (HIP Prime HMO), you have access to network doctors and hospitals throughout all five boroughs of New York City, Long Island, Westchester, Rockland, and Orange counties.

And your network has grown! Through our expanded network, you now also have access to 25,000 more medical professionals and 37 more hospitals and facilities throughout these additional counties: Albany, Broome, Columbia, Delaware, Dutchess, Fulton, Greene, Montgomery, Otsego, Putnam, Rensselaer, Saratoga, Schenectady, Schoharie, Sullivan, Ulster, Warren, and Washington.

And, rest assured, you will continue to have access to the area’s top hospitals, like:

  • The Hospital for Special Surgery
  • Northwell Health
  • Memorial Sloan Kettering Cancer Center
  • NYU Hospital Center
  • Montefiore Medical Center
  • And many more

Need to see a doctor?

In your secure member portal, myEmblemHealth, you have convenient access to your personal information, including benefits and valuable health management tools.

Once you're registered, you can check:

  • The status of a claim, approval, or the amount you have paid toward your deductible, if any. (A deductible is the amount you pay before your plan starts to pay.)
  • Descriptions of your health benefits.
  • Messages — You can communicate securely with us through the Message Center.
  • A list of your covered drugs.
  • You can also order member ID cards, download forms, and update your email address.

Assess and track your health

myEmblemHealth has lots of tools to help you take care of your health and meet your personal wellness goals.

  • Health Assessment: Gives you an overall picture of your health and shows you steps you can take to make healthy lifestyle changes. Both you and your covered dependents can fill out your own individual Health Assessment.
  • Health Action Plans: These personalized programs help you make healthy choices and manage your health conditions. Each Action Plan is based on your personal choices to help you change things like sleep and nutrition habits, or improve your blood pressure and cholesterol. They can last anywhere from a few days to a few weeks, depending on your unique needs.

Get your documents online

When you register for myEmblemHealth, you can go paperless by signing up to get your documents online. They will be neatly stored in your secure Message Center on myEmblemHealth.

You can choose to get the following:

  • Explanations of Benefits (EOBs).
  • Alerts about when your claims are processed.
  • Personalized information about your health.
  • Your plan newsletter.
  • Updated information about your coverage and benefits.

Enrollment and Customer Service

If you are a prospective member and have questions about enrollment, call 800-447-8255, from 8 a.m. to 6 p.m., Monday through Friday. Use the interactive voice response (IVR) system after business hours. If you have a hearing or speech impairment and use a TYY, call 711.

If you are a current plan member, call Customer Service at 800-447-8255 (TTY: 711), from 8 a.m. to 6 p.m. Monday to Friday.

Choosing the HIP FEHB High Option Plan — HIP Prime HMO

If you’d like to join the HIP Prime HMO High Option plan, simply fill out the enrollment form available from your agency’s Human Resources office. Make sure to include the HIP Prime HMO High Option plan enrollment codes as shown in the information above.

Your plan provides more than just coverage. You can take advantage of the many free programs and support services we offer to help you live a healthy lifestyle and manage your condition if you get sick or injured.

Health and wellness programs

We know good health is worth holding on to. That’s why we want to make staying healthy as easy as possible for you, with programs, tools, and more to help you stay fit and enhance your quality of life.

In addition to your doctor’s care, you may have access to the following services when you enroll in this plan to help you and your enrolled family members stay healthy.

To see the full list, visit emblemhealth.com/live-well.

  • Heart disease support.
  • Diabetes support.
  • Preventive cancer screenings.
  • Domestic violence victim support and resources.
  • Pregnancy management and support after giving birth.
  • Help to stop smoking.
  • Chronic obstructive pulmonary disease (COPD) support.

Healthy Discounts

Just for being an EmblemHealth member, you get access to discounts on health-related services. From weight loss to massage therapy, we’re here to make sure you get what you need at an affordable price.     

  • Honor Yoga – Honor yoga Now’s Video on Demand service puts a library of more than 300 classes (and growing) right at your fingertips.
  • Forte – Stream live and on-demand boutique fitness classes from top studios worldwide directly to you.
  • CoPilot – CoPilot provides a 1-on-1 remote personal trainer to build you a personalized fitness plan and help you stick to it.
  • Fit4Mom – FIT4MOM On Demand provides at-home workouts for moms at all stages of motherhood, including cardio, barre, HIIT, strength training, prenatal, yoga and mama and mini classes you can do anytime, anywhere.
  • MOSSA ON DEMAND – MOSSA Workouts – cardio, strength, cycle, dance, mind-body, HIIT, kickboxing, and more- and feel the power of together, in group workouts made for every mover, from newcomers to athletes.
  • Stronger Thru Cancer – Stronger Thru Cancer is a nationally accessible exercise and wellness program for people with cancer created by cancer survivor, Priscilla Fitzpatrick.
  • Healthy body, Healthy Baby – Healthy body, Healthy Baby is a virtual health coaching program that helps individuals create a healthy lifestyle, physically and emotionally, from pre-conception through the first twelve weeks of parenthood.
  • Best Whole Self – With six different health coaching programs available, there is something for everyone.
  • Diet-To-Go – For less than the cost of eating out you can have healthy and portion-controlled meal plans that are fully prepared and restaurant-quality.
  • Gym Membership – Receive a discount of the standard retail rate within the program network.

For more about these services, call the number on your member ID card or visit  emblemhealth.com/goodhealth.

* Please note: Services included in the Healthy Discounts programs are available only through participating vendors. These discount programs are not health care benefits and we do not insure them. Available discounts are subject to change.

Provider Coverage

With our robust network of quality doctors, you can get care from many of the region’s leading doctors, clinicians and facilities, including hospitals and urgent care centers.

A partner in wellness

The Right Care, Right in Your Neighborhood

AdvantageCare Physicians are the newest addition to the EmblemHealth family and are now one of the largest primary and specialty care practices in New York City. With 37 locations throughout New York City and Long Island, you can find a convenient location near home or work.